We provide free international shipping on all orders over $50.
Frequently Asked Questions
Here are answers to the most common queries we get from our customers. If you can't find what you need here, just get in touch via the email at the top left of the page.
Shipping and Delivery
How much does shipping cost?
Do you deliver to my country?
Yes, we ship internationally. All orders are fully insured. Once you order you'll get your own tracking number emailed to you.
Do I get tracked shipping?
Yes. When your order has been dispatched, we'll send you an email with the tracking number and a link to the website where you can track it.
How long does delivery take?
We ship worldwide using premium shipping, which reaches most customers within 7 to 14 business days. You get a tracking number and free insurance with every order.
What if I’m out when my order arrives?
If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest Post Office. They will leave a card explaining how you can collect your parcel.
Orders will be held at your nearest Post Office for 10 working days before being returned to us.
Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
How will my order be packaged?
We carefully package your order carefully so it can't bend or crease, so you can rest assured it will arrive in pristine condition.
Where's my order?
If your parcel is more than 7 working days overdue, please email us.
Returns & Refunds
When you shop with Color My World, you can shop with confidence because you are covered by our 30 Day Satisfaction Guarantee. If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
We have a fantastic customer service team who are on hand to help. Please email us at email@example.com if you need assistance.
Security and Privacy
Is it safe to order online?
Yes, it is completely safe to shop at Color My World with your credit or debit card.
When you click the 'Go to secure checkout' button, you enter the secure section of the website. We promise to keep your name, address, credit card details and any other personal information you give to us completely secure.
Our secure server encrypts all your personal information (including credit or debit card numbers name and address) before it is sent to us. We use encrypted SSL security to ensure that your credit card information is 100% protected.Your card details are presented directly to our bank for clearance.
What will it say on my card statement?
Your purchase will show up on your statement simply as 'Color My World'.
Full terms of service